Medical Health Services

• All students must register with Pomelo before they can book their appointments online. Please register for Pomelo here.
• Once you have registered for Pomelo, you can book appointments here.
• When you book online, you will see all available appointments for the next 7 days. We also reserve several appointments every day for same-day access. Each weekday morning at 7:30 am new appointments open up, including the same-day access appointments for that day. If you try to book online and it looks like nothing is available, check back at 7:30 am the next day and the newly opened appointments will be showing.
• When you receive an email reminder for a booked appointment, please check carefully for the time zone indicated in your reminder. The correct time for your appointment is Nova Scotia time (Atlantic Standard Time); not the time zone of your home province, as may be indicated in your reminder.
• If you have trouble registering or booking an online appointment, please call the Health and Counselling Centre at 902-867-2263 during office hours for assistance.

• If you need to cancel your appointment, you have several options: 1) cancel in Pomelo, 2) call 902-867-2263, 3) stop by the Health and Counselling Centre, or 4) email cancellation@stfx.ca.
• If you wish to cancel a scheduled appointment, we require 24 hours notification prior to your scheduled appointment time, or a late fee of $50.00 will be charged to your student account. This allows us to offer that space to another student who needs it; please help us in not wasting any of our valuable health care resources.

Please note that the services you receive at the Health and Counselling Centre are confidential. We do not release information to your parents, your professors or anyone else without your permission or unless legally required to do so. 

For more information please see our Confidentiality Statement and information on the Personal Health Information Act.